Technical Support Specialist
1 week ago
Job Description:
We are seeking a skilled IT Support Specialist to join our Managed Services team. The successful candidate will be responsible for providing technical support to educational institutions within a 45-minute drive of our office in North London.
Key Responsibilities:
• On-site visits to schools to provide technical support to staff and students
• Maintenance, update, and upgrade of school infrastructure
• Diagnose and troubleshoot technical issues
• Install and monitor computer hardware, software, systems, networks, printers, and scanners
• Assist with the setup and maintenance of computers and other IT equipment
• Manage user access rights
• Research and recommend hardware and software solutions to improve the system
Technical Requirements:
• Understanding of Networking
• Active Directory, Backup Solutions
• Office 365 management
• SharePoint
• MDM Setups via Intune or other(s)
• Cloud Support - Azure/AWS
• Network protocols - DNS, DHCP, TCP/IP
• Router/Switch setups, firewall management
Desirable Skills:
• Previous experience working in a school/education environment
• MSP Experience
• Immediate starts
Our ideal candidate will have excellent communication skills, confident and maturely speaking with head teachers/head of departments. If you have the relevant experience, please apply for immediate consideration and interview, and to receive further details about the role.
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