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Pension Support Specialist
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Capita Pensions Solutions. As a key member of our pension support team, you will be responsible for providing exceptional customer service to our clients and their beneficiaries.
Key Responsibilities- Handling Inbound Calls: You will be responsible for taking a high volume of inbound calls from clients and their beneficiaries, providing them with accurate and timely information about their pension schemes.
- Providing Expert Support: You will work closely with our team to provide expert support and guidance to clients, helping them to navigate complex pension-related issues.
- Developing Skills and Knowledge: You will have the opportunity to develop your skills and knowledge in pension administration, data and remediation solutions, software, actuarial, investment, scheme management, and member communications.
- Working in a Fast-Paced Environment: You will work in a fast-paced environment, where no two days are the same, and you will be supported and encouraged by your team manager to develop your skills and knowledge.
- Proven Call Centre and/or Customer Service Experience: You will have a proven track record of working in a call centre or customer service environment, with excellent communication and interpersonal skills.
- Excellent Telephone Manner: You will have excellent telephone manner, with the ability to display empathy and build strong relationships with clients.
- Knowledge and Experience of Pensions: You will have knowledge and experience of pensions, although this is not essential.
- Excellent Attention to Detail: You will have excellent attention to detail, with the ability to prioritize and use your initiative.
- Competitive Salary: You will receive a competitive salary of £22,542 per annum.
- 23 Days' Holiday: You will receive 23 days' holiday, rising to 27 days, with the opportunity to buy additional days.
- Discounted Insurance Policies: You will receive discounted insurance policies.
- Company Matched Pension: You will receive a company matched pension.
- Life Assurance: You will receive life assurance.
- 15 Weeks' Fully Paid Maternity, Adoption and Shared Parental Leave: You will receive 15 weeks' fully paid maternity, adoption and shared parental leave, with paternity pay of two weeks.
- Discounts on Retail, Socialising, Health and Wellbeing, Travel and Technology: You will receive discounts on retail, socialising, health and wellbeing, travel and technology.