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Pension Support Specialist

2 months ago


Darlington, Darlington, United Kingdom Capita Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Capita Pensions Solutions. As a key member of our pension support team, you will be responsible for providing exceptional customer service to our clients and their beneficiaries.

Key Responsibilities
  • Handling Inbound Calls: You will be responsible for taking a high volume of inbound calls from clients and their beneficiaries, providing them with accurate and timely information about their pension schemes.
  • Providing Expert Support: You will work closely with our team to provide expert support and guidance to clients, helping them to navigate complex pension-related issues.
  • Developing Skills and Knowledge: You will have the opportunity to develop your skills and knowledge in pension administration, data and remediation solutions, software, actuarial, investment, scheme management, and member communications.
  • Working in a Fast-Paced Environment: You will work in a fast-paced environment, where no two days are the same, and you will be supported and encouraged by your team manager to develop your skills and knowledge.
Requirements
  • Proven Call Centre and/or Customer Service Experience: You will have a proven track record of working in a call centre or customer service environment, with excellent communication and interpersonal skills.
  • Excellent Telephone Manner: You will have excellent telephone manner, with the ability to display empathy and build strong relationships with clients.
  • Knowledge and Experience of Pensions: You will have knowledge and experience of pensions, although this is not essential.
  • Excellent Attention to Detail: You will have excellent attention to detail, with the ability to prioritize and use your initiative.
What We Offer
  • Competitive Salary: You will receive a competitive salary of £22,542 per annum.
  • 23 Days' Holiday: You will receive 23 days' holiday, rising to 27 days, with the opportunity to buy additional days.
  • Discounted Insurance Policies: You will receive discounted insurance policies.
  • Company Matched Pension: You will receive a company matched pension.
  • Life Assurance: You will receive life assurance.
  • 15 Weeks' Fully Paid Maternity, Adoption and Shared Parental Leave: You will receive 15 weeks' fully paid maternity, adoption and shared parental leave, with paternity pay of two weeks.
  • Discounts on Retail, Socialising, Health and Wellbeing, Travel and Technology: You will receive discounts on retail, socialising, health and wellbeing, travel and technology.