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Cloud Transformation Manager

1 month ago

London, Greater London, United Kingdom Amazon Full time

About the Role

We are seeking a highly skilled Cloud Transformation Manager to join our team at Amazon. As a Cloud Transformation Manager, you will be responsible for leading cloud transformational programs that span across traditional IT teams and business units.

Key Responsibilities

  • Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
  • Coach customers on AWS services and support them in adopting the right solution at the right time
  • Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
  • Accelerate customer adoption through education and enablement
  • Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
  • Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools
  • Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer's cloud journey
  • Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends

About the Team

We are a collaborative team that treats stakeholders and teammates like customers, and aim to ensure everything we deliver provides the highest value for our customers. We are responsible for building training, authoring best practice enablement content, and disseminating best practices at scale, that directly impact our customers' success as they operate their workloads on AWS.

Requirements

  • 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
  • Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
  • Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
  • Demonstrated leadership through influence

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.