Service Delivery Lead

2 weeks ago


Derby, United Kingdom Refuge Full time

At Refuge, we are seeking a skilled Service Delivery Lead to join our team in Derby. The successful candidate will be responsible for delivering high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.

The estimated salary for this role is £39,444 per annum, based on the location and job requirements. As a Service Delivery Lead, you will provide line management and support to direct reports, ensuring high standards of casework and operational emergencies are managed effectively.

We are looking for a candidate with proven experience in providing emotional and practical support to vulnerable people, managing staff, and working within multiagency settings. You must also have an excellent knowledge of domestic abuse and its impact on survivors, as well as relevant legislation such as Housing and Health and Safety laws.

The post holder will lead on the delivery of multiagency work, collaborating with Refuge teams and stakeholders to deliver best services to survivors. Additionally, you will participate in an out-of-hours on-call rota and contribute to the development of high-quality services.

Refuge is the UK's largest provider of specialist services, and we are dedicated to developing and rewarding our staff. Our benefits package includes opportunities for learning and growth, as well as recognition of individual contributions.


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