IT Field Service Technician

4 weeks ago

Midlothian, United Kingdom Cerco Full time
Job Title: IT Field Service Technician-Central Belt of Scotland

To provide customers with a professional, efficient maintenance and break-fix repair service across a broad range of EPOS (servers/tills/printers/PEDs/scanners/switches/routers/APs) and IT equipment (PCs/laptops/printers/network devices), including back-ups, re-imaging and IMACs.

Key Responsibilities:
  • Provide technical service to customers, including installation, maintenance, and repair of equipment.
  • Maximize revenue by identifying potential business and professional service opportunities.
  • Manage and control vehicle/site stock to improve first-time fix levels.
  • Effectively repair customer equipment to maintain the highest levels of first-time fix.
  • Ensure high levels of customer satisfaction.
Requirements:
  • Excellent knowledge of electrical/mechanical engineering.
  • Good product knowledge across retail and IT hardware/images and OS.
  • Proven fault-finding technique.
  • IT literate.
  • Excellent interpersonal and customer handling skills.
  • Good organizational skills, with ability to multitask to meet service priorities.
Working Relationships:
  • National Call Centre.
  • Technical Specialist.
  • Field Support personnel.
  • Service Administration Departments.

This role requires significant travel throughout a designated area. Participation in the weekend out-of-hours rota is a fundamental part of the job role. Ability to work under pressure and time management are essential.

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