Cloud Infrastructure Apprentice

4 days ago


St Ives, Cornwall, United Kingdom Baltic Apprenticeships Full time
Opportunity to Develop Your Skills

This apprenticeship offers a unique opportunity to develop your skills in IT support and infrastructure management. As a Technical Service Desk Assistant, you will work closely with our expert training team at Baltic Apprenticeships to gain hands-on experience across various aspects of IT support and infrastructure management. You will assist with security processes, including password resets, implementing group policies, multi-factor authentication, and email security. You will also reference and utilise technical documentation to support client needs. Additionally, you will work with Service Level Agreements (SLAs) using the ticketing system (Autotask) to manage requests and escalations. Furthermore, you will provide support via email, phone, Teams, and ticketing systems, troubleshooting using a wide range of tools, such as Logic Monitor, Microsoft Azure, Command Prompt, Google, and ChatGPT. Experience with hardware management, software updates, network devices, and cloud technologies like Microsoft 365, Azure, Google, and PowerShell will be gained. The successful candidate will receive full training and support from their workplace mentor and from the Baltic Team.

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