Global Health Insurance Advisor
3 days ago
We are seeking a skilled and compassionate Customer Service Consultant to join our team at Bupa Global. As a key member of our customer service team, you will be responsible for providing exceptional support and resolving customer queries in a timely and professional manner.
About the Team
You will be working as part of a close-knit team, who share a passion for delivering exceptional customer service. Our team is committed to helping our customers get the most out of their health insurance policies, and we take pride in our ability to resolve complex issues in a timely and professional manner.
Responsibilities
- Support customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience.
- Pre-authorise or decline treatment in line with Bupa policy coverage, responding with empathy at all times.
- Maintain accurate records of customer interactions and outcomes.
- Abide by all regulatory requirements and maintain high professional standards.
Requirements
- Demonstrated excellent listening and communication skills, with the ability to respond with empathy.
- Confidence using a PC and the ability to multitask, with access to support tools designed to help on the phone with customers.
- An enthusiastic and positive attitude, with a genuine desire to help others.
What We Offer
- A competitive salary of £25,000 per year, with opportunities for growth and development.
- A comprehensive benefits package, including 25 days holiday, Bupa health insurance, and enhanced pension plan.
- Access to training and development opportunities, designed to help you achieve your career goals.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
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