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Office Coordinator

2 months ago

Buckhurst Hill, Essex, United Kingdom Rise Technical Recruitment Limited Full time
Job Title: Office Coordinator/Planner

We are seeking an experienced Office Coordinator/Planner to join our team at Rise Technical Recruitment Limited. As a key member of our operations team, you will be responsible for managing daily communications with tenants and clients, handling inquiries, and ensuring smooth service operations.

About the Role:
  • Manage tenant and client communications, ensuring timely and effective responses to inquiries and concerns.
  • Schedule appointments and allocate workloads for engineers, prioritizing emergency and vulnerable tenant jobs while meeting KPIs and SLAs.
  • Monitor job progress, provide quotes, and close jobs, maintaining accurate records and ensuring seamless service delivery.
  • Handle invoicing and certification distribution, ensuring timely and accurate payment processing.
  • Order and manage parts for jobs, maintaining inventory and ensuring efficient service delivery.
  • Update clients via CRM and BIG CHANGE, maintaining accurate records and ensuring effective communication.
About You:
  • 5+ years' experience in customer service and administration, including 3+ years in social housing.
  • Strong communication and organisational skills, with the ability to manage multiple tasks and priorities.
  • Proactive, detail-oriented, and able to work in a fast-paced environment.
  • Fluent in English, with a driving license preferred.
  • Professional when handling vulnerable or elderly customers.

We are an equal opportunities employer and welcome applications from all suitable candidates.