Pet Claims Specialist Wanted

5 days ago


Manchester, United Kingdom Vermelo RPO Full time

We are Vermelo RPO, a leading recruitment agency, seeking an experienced Pet Claims Specialist to join our team on a remote basis in the UK. As a key member of our assessment team, you will play a crucial role in ensuring pet owners receive timely support when they need it most.

Key Responsibilities:
  1. Review and process pet insurance claims efficiently, adhering to guidelines and ensuring accuracy.
  2. Collaborate with veterinary practices and customers to gather necessary information for claims assessment.
  3. Settle claims swiftly, within Service Level Agreements (SLAs), and identify potential fraudulent claims for referral.
  4. Provide exceptional customer service through clear, prompt communication and build strong relationships with customers and colleagues.
  5. Maintain up-to-date knowledge of policies, products, and systems to help explain cover details to customers.
Requirements:
  • A Qualified Veterinary Nurse or experienced Pet Claims Assessor with relevant industry experience.
  • Excellent phone and communication skills, high attention to detail, strong IT and data entry skills, and ability to work independently and as part of a team.
  • Flexible, proactive approach to work and willingness to embrace new tasks and challenges.
Benefits:
  • Flexible, remote working for a healthy work-life balance.
  • 25 days of annual leave + bank holidays, with option to purchase up to 3 additional days.
  • Health Cash Plan to help with medical expenses.
  • Access to exclusive benefits scheme offering discounts on shopping, dining, travel, and more.
  • Life Assurance at 4x annual salary.
  • A clear, structured pathway for career development.


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