Regional Property Management Leader

2 days ago

Portsmouth, Portsmouth, United Kingdom Dove & Hawk Full time
Residential Block Manager - Hampshire

The Regional Property Manager will oversee a team of 5 Block Managers, ensuring the efficient and effective management of residential blocks within the assigned area.

This leadership role involves strategic oversight, mentoring, and operational management, with a strong focus on maintaining compliance with Health & Safety regulations, delivering exceptional service to clients and residents, and managing conflict.

Key Responsibilities:
  • Team Leadership & Development:
    • Oversee a team of 5 Block Managers, providing guidance, mentorship, and professional development to ensure high performance and effective team dynamics.
    • Conduct regular one-on-one meetings and performance reviews with Block Managers, ensuring continuous improvement and development.
    • Foster a collaborative and results-driven team culture, promoting best practices, knowledge sharing, and adherence to Health & Safety standards.
    • Address any performance or team-related issues, using conflict management skills to maintain a harmonious and productive work environment.
  • Client Relationship Management:
    • Act as the main point of contact for key clients, managing client expectations and ensuring the highest level of satisfaction with property management services.
    • Regularly review service delivery with clients, including property owners, residents, and landlords, and address any concerns in a professional and timely manner.
    • Develop and maintain strong relationships with key stakeholders, such as residents' associations, service contractors, and local authorities.
  • Operational Oversight:
    • Ensure Block Managers are effectively managing day-to-day operations, including property inspections, maintenance, and emergency response.
    • Oversee the preparation and management of service charge budgets, ensuring accuracy and compliance with agreed budgets.
    • Monitor property performance, including financial health, maintenance schedules, and tenant satisfaction, and take corrective action where necessary.
  • Compliance & Risk Management:
    • Health & Safety Compliance: Ensure that all residential blocks under management comply with all relevant Health & Safety regulations, building codes, and fire safety requirements. Regularly audit sites to ensure compliance with current legislation and best practice.
    • Conduct regular risk assessments and property inspections, identifying hazards and ensuring that safety protocols are in place.
    • Ensure that all necessary safety documentation, such as fire risk assessments and maintenance records, are up to date and accessible.
    • Stay updated with industry trends, changes in Health & Safety regulations, and best practices to ensure continuous compliance.
    • Respond promptly and appropriately to any incidents or accidents, ensuring proper reporting and follow-up in line with legal obligations.
  • Presenting & Public Speaking:
    • Represent the company at client meetings, residents' forums, and industry events, delivering presentations on property management topics and updates.
    • Lead meetings with clients, contractors, and residents' associations, ensuring clear communication and effective presentation of ideas and solutions.
    • Organise and present at internal and external events, ensuring the firm's expertise is effectively communicated to various stakeholders.
  • Conflict Management & Resolution:
    • Act as the key escalation point for managing disputes or complaints from residents, contractors, or clients, using advanced conflict management techniques to resolve issues.
    • Develop and implement strategies for proactively managing tenant and resident relations to minimise disputes.
    • Ensure that all legal and contractual obligations are upheld in conflict situations, and manage the resolution process efficiently.
  • Strategic Planning & Growth:
    • Contribute to the strategic development and growth of the property management function, identifying opportunities for expansion or service improvements.
    • Support business development activities, including attending client pitches and assisting in tender submissions.
    • Continuously review internal processes to drive operational efficiencies and improve service delivery.
  • Reporting & Performance Monitoring:
    • Review and analyse property performance, financial data, and client feedback, preparing comprehensive reports for senior management.
    • Monitor and evaluate Block Managers' adherence to KPIs and SLAs, identifying areas for improvement.
    • Ensure timely and accurate reporting of all key operational metrics to senior management.
    Requirements:
    • A proven track record in managing a team of Block Managers.
    • Previous experience in leading and managing teams within a property management setting.
    • Strong experience in handling conflict management, presenting, and public speaking at both client and internal levels.
    Qualifications:
    • MIRPM (Member of the Institute of Residential Property Management) or working towards it.
    • AssocRICS (Associate Member of the Royal Institution of Chartered Surveyors) or equivalent qualification.
    • A valid driving licence and access to a vehicle, as travel between sites is required.
    Skills:
    • Proven leadership and management skills with the ability to motivate and guide a team of professionals.
    • Strong conflict resolution and negotiation skills, with the ability to manage difficult situations diplomatically.
    • Excellent communication and public speaking skills, with experience in delivering presentations to a range of stakeholders.
    • In-depth knowledge of residential property management regulations, including service charge budgeting, health & safety, and tenant relations.
    • Proficient in property management software and MS Office Suite.
    • Ability to manage time effectively, prioritising tasks and meeting deadlines.
    Personal Attributes:
    • Strong interpersonal skills with the ability to build relationships with both internal and external stakeholders.
    • Highly organised and detail-oriented, with the ability to manage multiple priorities simultaneously.
    • Ability to remain calm under pressure and maintain a positive outlook in challenging situations.
    • Adaptable and proactive, with a forward-thinking approach to problem-solving and service improvement.
    • Strong commercial awareness with a focus on delivering results and maintaining high levels of client satisfaction.
    Location:

Hybrid Role with 2 days in office near Portsmouth and 3 days at home or travel across the region to meet with Block Managers, clients, and contractors.

Hours:

Full-time, Monday to Friday, 8am-4pm (2 days in office)

Salary:

£52,500pa, plus benefits package (including car allowance, pension, and bonus).

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