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Technical Customer Solutions Expert

1 month ago

Halifax, Calderdale, United Kingdom F. Hoffmann-La Roche Gruppe Full time

We are looking for a highly skilled Technical Customer Solutions Expert to join our team. As a field-based professional, you will work closely with our customers to understand their needs, identify solutions, and deliver exceptional service and support.

The Role
  • Provide technical expertise and guidance to customers, resolving complex issues and improving their overall experience.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams, including Technical Support Specialists, Lab Integration teams, Field Application Specialists, and account managers.

We offer an attractive compensation package, including an estimated salary of $90,000 per year, plus comprehensive benefits and relocation assistance. Our company culture emphasizes innovation, curiosity, and diversity, creating a great place to work and innovate for patients.

Responsibilities
  • Conduct site assessments, identifying areas for improvement and opportunities for growth.
  • Develop and maintain strong relationships with customers, stakeholders, and internal teams.
  • Prioritize and manage multiple tasks and projects simultaneously, ensuring timely delivery and high-quality results.

At Roche, we prioritize diversity, equity, and inclusion, fostering a workplace where everyone can thrive and contribute their best work.