Customer Service Representative

6 days ago


East Kilbride, South Lanarkshire, United Kingdom Müller Full time

Müller UK & Ireland is a leading dairy company in Europe, employing over 31,000 people. As part of their team, you will be responsible for delivering exceptional customer service and supporting the growth of the business.

Estimated salary: £18,500 - £22,000 per annum (dependent on experience).

Job Overview

As a Customer Service Advisor, you will be working with our team to deliver excellent customer service and support the delivery of our products to customers nationwide. Your key responsibilities will include:

  • Data Entry - Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
  • Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
  • Continuous Improvement - Follow structured ways of working and Standard Operating Procedures.
  • Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
  • Maintain allocated SOP, Customer Data files and supporting data used by the customer service team
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent customer service skills
  • Awareness of body language / tone
  • Able to construct written communication professionally
  • Able to give and receive constructive feedback
  • Able to defuse a confrontational situation
  • Able to wrap up a call timely and efficiently
  • Able to multitask and work within pressured environment
  • Working knowledge of Microsoft Word and Excel


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