Strategic Planning Lead

5 days ago


Salford, Salford, United Kingdom Mortgage Advice Bureau Full time
About the Job

The Head of Customer Engagement and Retention will be responsible for leading our efforts to enhance the customer experience. This includes analyzing customer feedback, identifying areas for improvement, and developing strategies to address these gaps.

You will work closely with our business intelligence team to analyze data and identify trends. This information will inform your recommendations for process improvements and new initiatives.

The ideal candidate will have a strong background in customer experience, with expertise in strategic planning and project management. They will be able to present their findings and recommendations to senior stakeholders, ensuring alignment with company goals.



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