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Store Manager

2 months ago

Neath, Neath Port Talbot, United Kingdom WH Smith Retail Holdings Limited Full time
About the Role

We are seeking a highly motivated and experienced Store Manager to lead our team at WH Smith Retail Holdings Limited. As a Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate a team of retail professionals to achieve sales targets and provide exceptional customer service.
    • Develop and implement strategies to improve team performance, productivity, and morale.
  • Customer Service and Experience
    • Ensure that customers receive a high level of service and experience in our stores.
    • Monitor and improve customer satisfaction through regular feedback and surveys.
  • Store Operations and Management
    • Oversee the day-to-day operations of the store, including stock management, visual merchandising, and store maintenance.
    • Ensure that the store is always well-stocked, visually appealing, and meets company standards.
  • Business Development and Growth
    • Develop and implement strategies to drive sales growth and increase market share.
    • Monitor and analyze sales data to identify trends and opportunities for improvement.
Requirements
  • Leadership and Management Experience
    • Proven experience in a leadership or management role in a retail environment.
    • Ability to motivate and develop a team of retail professionals.
  • Customer Service and Experience
    • Excellent customer service skills and ability to provide a high level of service to customers.
    • Ability to monitor and improve customer satisfaction through regular feedback and surveys.
  • Business Acumen and Analytical Skills
    • Strong business acumen and analytical skills, with the ability to analyze sales data and identify trends and opportunities for improvement.
    • Ability to develop and implement strategies to drive sales growth and increase market share.
What We Offer

We offer a competitive salary and benefits package, including a pension scheme, holidays, and employee discounts. We also offer opportunities for career development and progression within the company.