Service Advisor Lead

3 weeks ago


Merthyr Tydfil, Merthyr Tydfil, United Kingdom EE Full time

About EE

EE is one of the UK's leading mobile network operators, providing a wide range of services including mobile phone plans, SIM cards, and tablet devices. We are committed to delivering the best possible experience for our customers, and we are looking for talented individuals to join our team in Merthyr Tydfil.

The Role

We are seeking a highly skilled Customer Service Advisor to join our team in Merthyr Tydfil. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and efficient manner. This is an excellent opportunity to join a dynamic and innovative company and develop your skills in a rapidly changing industry.

Responsibilities

  • Provide exceptional customer service and handle customer inquiries via phone, email, or face-to-face
  • Resolve customer complaints and issues in a timely and efficient manner
  • Work closely with other teams to ensure seamless delivery of services
  • Maintain accurate records and reports as required

Requirements

  • Excellent communication and interpersonal skills
  • Able to work well under pressure and prioritize tasks effectively
  • Adaptable and flexible in a fast-paced environment
  • Demonstrated ability to provide exceptional customer service

Benefits

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a dynamic and innovative company


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