IT Operations Analyst Lead

3 weeks ago


Leeds, Leeds, United Kingdom Jameson Legal Full time

We are seeking an IT Operations Analyst Lead to join our infrastructure team at Jameson Legal.

About the Opportunity:

In this key role, you will oversee the monitoring of internal systems, ensuring that all system monitoring alerts are processed promptly, and incidents are addressed effectively.

Main Responsibilities:
  • Leading the management of incidents through the ITSM system and other daily tasks.
  • Ensuring that customer issues are resolved to a satisfactory conclusion.
  • Maintaining the team's knowledge base up-to-date.
  • Evaluating and meeting incident OLA and SLA.
  • Coordinating major incidents.
  • Supporting the infrastructure team as a subject matter expert.
  • Demonstrating professionalism at all times.
Main Experience and Skills Required:
  • Familiarity with Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, Network Technologies (WAN/LAN), and Remote Access.
  • Leadership and management experience in incident management on an ITSM system.
  • Understanding of creating knowledge base documentation.
  • Expertise in system monitoring tools, including Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
  • A strategic approach to problem-solving, diagnosis, and resolution.
  • Ability to manage stress while maintaining a positive attitude towards work.

The annual salary for this position is between £50,000 - £65,000, commensurate with experience.



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