IT Operations Analyst Lead
3 weeks ago
We are seeking an IT Operations Analyst Lead to join our infrastructure team at Jameson Legal.
About the Opportunity:In this key role, you will oversee the monitoring of internal systems, ensuring that all system monitoring alerts are processed promptly, and incidents are addressed effectively.
Main Responsibilities:- Leading the management of incidents through the ITSM system and other daily tasks.
- Ensuring that customer issues are resolved to a satisfactory conclusion.
- Maintaining the team's knowledge base up-to-date.
- Evaluating and meeting incident OLA and SLA.
- Coordinating major incidents.
- Supporting the infrastructure team as a subject matter expert.
- Demonstrating professionalism at all times.
- Familiarity with Windows Server 2012 onwards, Microsoft SQL Server 2012 onwards, Microsoft Office, Network Technologies (WAN/LAN), and Remote Access.
- Leadership and management experience in incident management on an ITSM system.
- Understanding of creating knowledge base documentation.
- Expertise in system monitoring tools, including Microsoft System Center Operations Manager, Solarwinds, and Squared Up.
- A strategic approach to problem-solving, diagnosis, and resolution.
- Ability to manage stress while maintaining a positive attitude towards work.
The annual salary for this position is between £50,000 - £65,000, commensurate with experience.
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