Performance Excellence Lead
1 week ago
About the Role
As the Operations Performance & Reporting Manager for our Call Centre Operations team, you'll be responsible for managing and enhancing data reporting processes, delivering strategic insights, and supporting key business decisions.
About the Company
BNP Paribas Personal Finance is a leading provider of consumer finance solutions, working with numerous well-known retailers and brands to offer responsible financial options to their customers.
Responsibilities
- Manage operational performance reports and deliver actionable insights to senior management.
- Develop real-time performance dashboards and improve reporting processes through automation and new tools.
- Analyze KPIs, identify trends, and support target-setting and budget forecasting.
- Lead and mentor a team of four, ensuring collaboration with operations, finance, and senior leadership.
- Ensure data integrity and compliance with internal policies.
Requirements
We're looking for someone with:
- Proven experience in data insight or leadership roles.
- Excellent technical skills, including Power BI or Tableau.
- Strong attention to detail and data analysis skills.
- Able to manage a team and ensure effective collaboration.
Salary and Benefits
Competitive salary (£55,000 - £65,000) and comprehensive benefits package, including a contributory pension scheme, health cash plan, and flexible benefits platform.
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