Senior Pension Services Manager
1 week ago
TPT Retirement Solutions is a leading provider of workplace pensions in the UK, boasting over 75 years of experience in managing defined benefit and defined contribution pension schemes. Our assets under management stand at c.£10 billion, serving nearly 500k members.
We're a growing, innovative pensions operator dedicated to enhancing pension schemes for everyone involved – our members, trustees, and employers. As an organisation focused on digital growth, we're launching new services and expanding our presence, creating opportunities for professional development and career progression.
Our commitment to service excellence has been recognised through various awards, including:
- Professional Pensions Rising Star Awards: Training Scheme of the Year 2024
- Money Age Awards: Pension Provider of the Year 2023
- PLSA Retirement Living Standards Awards 2023 - Saver Engagement
This is an exciting opportunity to join our pension administration team as a Senior Pension Services Manager. You will play a key role in delivering exceptional service to valued members and employers, working closely with experienced team leaders who are committed to making TPT a great place to work.
As a member of our team, you will have the opportunity to develop your skills and expertise, managing a diverse range of day-to-day cases and project work across over 60 different pension schemes – both DB and DC.
Key Responsibilities and Requirements
- Deliver outstanding customer service to colleagues, members, and employers, ensuring adherence to service levels.
- Support Team Leaders in managing projects, providing accurate data to stakeholders, and assisting with general team management.
- Maintain member and employer data accuracy at all times.
- Offer training and support to junior team members, manage workloads, and ensure quality and quantity of work.
- Identify areas for improvement, contribute to team meetings, refine processes, and suggest changes.
- Collaborate with the Technical Team to handle complaint cases.
Estimated Salary: £34,000 per annum (dependent on experience). The salary will be commensurate with your level of experience and qualifications.
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