Cloud Cybersecurity Specialist
1 day ago
We are seeking a skilled Product Support Engineer to join our team at Imperva. As a key member of our Global Support Team, you will play a vital role in providing exceptional customer service and support for our End User Customers.
In this exciting opportunity, you will have the chance to work closely with our exceptional team of professionals in Product Support, Engineering, QA, and Sales Security Engineering (SE). You will gain a deep understanding of the Imperva product line technology while diagnosing and solving complex technical issues.
The ideal candidate will have 3+ years of experience in Technical Support, Information Security, QA, or Cloud Services. A strong knowledge of networking concepts, such as TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, and BGP is required.
A competitive salary of $**$120,000 - $150,000 per year**, including a comprehensive benefits package, flexible time off, and more, is offered to the successful applicant.
Responsibilities:
- Become a focal point for technical issues for our clients and make sound decisions quickly.
- Have a strong customer focus, paired with demonstrable troubleshooting and networking competency.
- Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
- Analyzing customer feature requests and forwarding them for higher level escalations.
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