IT Placement Specialist
1 day ago
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We are seeking an enthusiastic and motivated IT undergraduate placement to join our team as a System Support Graduate Trainee. This is an exciting opportunity to gain hands-on experience in incident management, change control, and operational acceptance.
Key Responsibilities:
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- Resolve operational problems and assigned user faults during the day shift rota
- Manage problem diagnosis and resolution through to completion, coordinating with other service providers when necessary
- Perform development work for faults detected
- Review changes to be implemented and communicate with stakeholders
- Approve changes
- Monitor group mailbox messages and take appropriate actions
- Conduct daily checks
- Operational acceptances for systems delivered by workstreams
- Determine configuration management database scope for operations
- Maintain configuration maintenance database processes
Requirements:
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An undergraduate degree in a relevant field is required, along with troubleshooting and development skills, good communication and planning abilities.
We also look for experience in support roles, knowledge of ITIL processes, cloud computing exposure, and the ability to build effective working relationships.
Estimated Salary: £25,000 - £30,000 per annum.
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