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Club Manager

2 months ago


Bury, Borough of Bury, United Kingdom the Best Jobs Full time
About the Role

The Best Jobs is seeking a highly skilled and experienced Club Manager to join our team. As a Club Manager, you will be responsible for the day-to-day operation of the Club, ensuring excellence in customer service and driving growth and revenue generation.

Key Responsibilities
  • Contribute to promotional campaigns and events to drive membership and sales using local initiatives and innovative ideas.
  • Explore ideas to maximise the use of the Club throughout the day, which could be community or member-focused or private hire.
  • Liaise with the Committee on new memberships and renewals.
  • Be well-organised, a good communicator, and able to manage your working time efficiently and effectively.
  • Have proficiency in Word/Excel/social media accounts and knowledge of EPOS systems.
  • Liaise with the Clubs Treasurer, Steward, and Stock and Finance committee to plan and manage the purchase of wet and dry stock.
  • Review the product range to ensure it meets the needs of club members and plan/implement an auditable stock control system.
  • Be diplomatic and professional, keeping sensitive information confidential and informing the committee of matters requiring their attention.
  • Anticipate attending monthly club committee meetings and providing a brief written report with updates on operations/progress, ideas, and solutions.
Day-to-Day Work
  • Respond to Club incoming emails and telephone calls during working hours regarding Club matters/bar/bookings/events/members and liaise with the Committee & outside agencies as required.
  • Respond promptly to matters raised by members or their guests and ensure actions are recorded for review by the Committee.
  • Manage bookings and online diary for room bookings and member functions and maintain documentary control of documents required relating to those bookings.
  • Liaise with the Committee and Treasurer for online ticket sales for events and invoicing.
  • Work with Steward to maintain staff rota for all staff including time sheets and holidays and coordinating with the Clubs accountant for payment of salaries.
  • Work with the Steward to ensure there is sufficient and appropriate staffing available at all times and that they are all fully proficient in their duties, taking full account of employment, environmental, and health and safety legislation.
  • Work with the Steward to ensure each shift has a Bar Shift Lead on duty and working with the Steward to organise staffing of bars/maintaining bars/cleaning of lines from the cellar on a weekly basis.
  • Working with the Steward to ensure effective supervision of the work performed by bar staff, club cleaners, and the Door Security for events.
  • Liaise with Committee on staff performance and reviews as required.
  • Work with Steward & Committee to ensure measures such as Club security, fire safety, and Health and Safety are consistently performed by all relevant staff.
  • Adhere to the Clubs fire procedures and ensure all appropriate staff have adequate fire-related training.
  • Ensure systems are in place to test and record the fire alarms on a regular basis, liaising with the committee as appropriate.
  • Routine H&S monitoring, repairs, maintenance requirements, hygiene, and cleanliness of the club and detect and solve related current and potential problems, alerting Committee when external maintenance contractors are required.
  • Liaise as necessary with Steward and Treasurer to ensure till roll totals reconciled on a daily basis.
Requirements
  • Experience in running equivalent premises desirable but will consider pub management experience.
  • Proven track record of increasing footfall and sales in a setting.
  • Flexibility to meet the demands of the activities and events at the Club.
  • Excellent customer service credentials.
  • Good communications, social media, IT, and numerical skills.
  • Innovative with a positive can-do attitude.
  • Knowledge of business finance.
  • Demonstrable knowledge of licensing and relevant legislation to the Club.
  • Demonstrable knowledge of best practice employment procedures and policy.
  • Experience in managing and training staff.
  • Experience in bar stock and cellar management.
  • Experience in event management.
  • Residing locally would be an advantage as a key holder position and on occasion will be required to cover for the Bar management team.
About the Company

The Best Jobs is a leading recruitment agency specialising in hospitality and leisure roles. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly skilled and experienced Club Manager to join our team.