Hospitality Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced hospitality professional to lead our Conference and Banqueting team at Coworth Park. As a Conference and Banqueting Head Waiter, you will be responsible for delivering exceptional service and ensuring the smooth operation of all group, social, banquet, and planned food and beverage events.
You will manage and motivate the Event Operations team, continually improving service and operational systems, and ensuring the event spaces and environment are consistent with a 5-star establishment to meet and exceed guest expectations and maximize business growth.
Key Responsibilities:
- Manage and lead the Event Operations team, ensuring high levels of service and quality standards are maintained.
- Develop and implement strategies to improve service and operational efficiency, resulting in increased guest satisfaction and revenue growth.
- Collaborate with other departments to ensure seamless execution of events, including food and beverage, housekeeping, and maintenance.
- Conduct regular team meetings and provide coaching and feedback to ensure team members are equipped to deliver exceptional service.
- Develop and maintain relationships with key clients and stakeholders, ensuring their needs are met and exceeded.
- Stay up-to-date with industry trends and best practices, ensuring the team is knowledgeable and equipped to deliver exceptional service.
Requirements
- Prior experience as an assistant manager in a five-star spa operation or hotel.
- Strong communication and customer service skills, with the ability to lead and motivate a team.
- Excellent problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- Strong business acumen, with the ability to analyze data and make informed decisions.
- English is the primary language used in our hotel. You will comfortably communicate in this language.
What We Offer
- Fantastic Employee bonus scheme and Excellent Service charge.
- Complimentary stays including breakfast across the Dorchester Collection Hotels.
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection.
- Vibrant Social events that bring employees together, including Summer party and Winter ball.
- Amazing benefits, such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme, and competitive Private Pension Scheme.
- Apprenticeship, training, and development opportunities.
- £1000 bonus when you recommend a friend.
- Access to immediate wellbeing advice, because We Care about our employees.
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