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Onsite Operations Coordinator
2 months ago
We are seeking a highly skilled and motivated Onsite Operations Coordinator to join our team at Reed. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our services to our prestigious clients.
Key Responsibilities- Shift Fulfillment: Oversee the fulfillment of shifts to meet customer Service Level Agreements.
- Worker Management: Manage the worker sign-in/out process and documentation, ensuring accurate and timely payroll processes for customer submissions.
- Query Resolution: Resolve worker queries regarding pay and general issues promptly, providing excellent customer service.
- Recruitment Support: Aid the recruitment team with local attraction and recruitment activities, helping to build a strong pipeline of candidates.
- Onboarding and Engagement: Handle the induction, onboarding, and engagement of new starters, ensuring a seamless transition into the team.
- HR Support: Provide HR support for issue management and formal case management, maintaining confidentiality and discretion.
- Reporting and Meetings: Complete necessary reporting and participate in meetings and briefings, providing updates on key performance indicators.
- Training and Systems: Maintain training and systems records, ensuring compliance with all relevant policies and procedures.
- Attendance and Compliance: Address worker attendance issues and implement follow-up actions, ensuring compliance with company policies and procedures.
- Relationship Building: Cultivate effective relationships with team members, workers, and stakeholders, building trust and credibility.
- Continuous Improvement: Proactively identify risks and propose solutions, driving continuous improvement in performance, systems, and processes.
- Previous Experience: Previous recruitment experience in similar onsite customer-facing roles is advantageous.
- Self-Motivation: Self-motivated with strategic objective setting capabilities, able to work independently and as part of a team.
- Time Management: Excellent time management and prioritisation skills, able to meet deadlines and deliver results.
- Attention to Detail: Meticulous attention to detail and compliance adherence, ensuring accuracy and attention to detail in all aspects of the role.
- Technical Skills: Proficient in MS Office suite, including Outlook, Excel, Word, and Teams, with the ability to learn new systems and technologies.
- Competitive Salary: A competitive salary package, reflecting your skills and experience.
- Dynamic Work Environment: A dynamic work environment with a prestigious client base, offering opportunities for growth and development.
- Collaborative Team Culture: A collaborative team culture that values innovation and knowledge exchange, providing a supportive and inclusive work environment.
- Professional Growth: Opportunities for professional growth and advancement, with a clear career path and development opportunities.
- Reed Benefits: Access to Reed's benefits package, including a cycle to work scheme, refer-a-friend scheme, and long-service sabbaticals.
