Senior Tech Operations Analyst
1 month ago
We are seeking a highly skilled Senior Tech Operations Analyst to join our team at GlaxoSmithKline. As a key member of our Site Operations team, you will play a critical role in defining and implementing our Tech sites Operating Model.
Key Responsibilities- Lead the improvement of Tech Operation standards, procedures, and guidelines to promote a unique way of working across Site Tech departments.
- Develop and deliver platform/product strategy and manage vendor partnerships.
- Identify opportunities and deliver solutions to improve products, systems, interfaces, Tech Operation processes, and performance by effectively exploiting technology to meet business objectives.
- Ensure continuity of business execution through ensuring applications within Site and Operations Products are fit for purpose, cost-effective, and meet an agreed Risk Profile.
- Engage with Tech tiered accountability process and participate in Tech Performance Management processes.
- Manage Site product instance monitoring & backlog requests (demand profile).
- Drive service optimization for Site and Operations products at a global level.
- Identify value and improvement opportunities (understand products to maximize value created through those applications for site and ensure effective use of them).
- Lead feature release coordination/installation and Site product instance configuration/deployment, enable continuous deployments and improvements.
- Control Lifecycle Management for services owned by Site Tech.
- Provide 'Technical' and 'Business awareness' support to the Site Tech team to enable the appropriate definition and priorities of Tech Systems for the Site.
- Graduate in science, engineering, computing, or similar level vocational qualification in technical discipline.
- Experience in IT Operations.
- Strong conceptual thinking, modeling, analytical, and problem-solving skills, strong interpersonal and communication skills.
- Strong relationship building, team working, and influencing skills.
- Comprehensive knowledge and understanding of the Systems Development Life Cycle.
We are a global biopharma company with a special purpose - to unite science, technology, and talent to get ahead of disease together. We prevent and treat disease with vaccines, specialty, and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/immunology, and oncology).
We want GSK to be a place where people feel inspired, encouraged, and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing.
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