Senior Technical Support Specialist

2 weeks ago

Cannock, Staffordshire, United Kingdom Xact Placements Limited Full time

Exciting Opportunity for a 2nd/3rd Line Support Engineer

About the Role

We are seeking a highly skilled and experienced 2nd/3rd Line Support Engineer to join our team at Xact Placements Limited. As a key member of our support team, you will be responsible for providing high-level technical support to our clients, troubleshooting complex issues, and providing timely solutions.

Key Responsibilities

  • Provide exceptional customer service and technical support to clients
  • Consult on infrastructure problems and provide suitable solutions
  • Take ownership of complex incidents, changes, and problems, and be proactive in resolving user issues
  • Troubleshoot and resolve complex 3rd line issues escalated by 2nd line engineers
  • Proactively assist in resolving 1st/2nd/3rd line tickets as required
  • Support the build and configuration of servers
  • Provide timely support documents, procedures, and quick guides for the wider support teams

Requirements

  • Solid technical support experience, ideally within an MSP
  • Good understanding of networking technologies and principles
  • Strong knowledge of Microsoft Hyper-V, Failover Clustering, and Microsoft Storage Spaces Direct
  • Excellent knowledge of:
    • Microsoft Server 2012/2016/2019
    • Active Directory/DFS/DHCP/DNS/RDS/VPN/WDS/WSUS/SCCM
    • Exchange On-Premise
    • Office 365
  • Strong understanding of WAN & LAN networking concepts, including TCP/IP, DHCP, WINS, DNS
  • Microsoft Windows 7 & 10, Office 2013 Onwards
  • Laptop/Desktop rollout, rebuilds, imaging, support
  • Excellent telephone manner and communication skills
  • Experience with IT best practices, particularly in relation to IT security and ITIL V3

Salary

£28,000-£30,000 per annum

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