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Computer Officer

2 months ago

Cheltenham, Gloucestershire, United Kingdom NHS Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Computer Officer - Private Patient Coordinator. This role will involve coordinating and scheduling private patient activity, ensuring seamless communication between patients and clinical teams, and providing excellent customer service.

Main Responsibilities
  • Coordinate and schedule private patient activity, ensuring timely and efficient processing of referrals and procedures.
  • Communicate effectively with patients, clinical teams, and other stakeholders to ensure excellent customer service and resolve any issues that may arise.
  • Ensure accurate and timely invoicing of private patients and insurance companies, with proper documentation and support.
  • Resolve billing queries and discrepancies with insurance companies and self-funding patients.
  • Liaise with relevant staff to promote knowledge of Overseas Patients regulations and ensure compliance.
  • Interview Overseas Patients and their representatives to determine charges for treatment, in accordance with Trust and Department of Health policies.
Requirements
  • GCSE grade C or above (or equivalent) in literacy and numeracy.
  • Experience in using Microsoft Office packages or Business Administration Systems.
  • Previous experience in a hospital environment, preferably with knowledge of inpatient and outpatient procedures and patient systems.
  • Experience working with private and/or overseas patients.
  • Experience with invoicing systems.
Skills and Qualities
  • Able to maintain accurate records in a timely manner.
  • Excellent communication and interpersonal skills, with the ability to communicate clearly and confidently with a broad range of stakeholders.
  • Proficient keyboard skills and IT experience with Microsoft Office packages, Patient Administration Systems (PAS), and NHS National computer system.
  • Understanding of Department of Health regulations with regard to Overseas Patients charges.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.