Shift Manager
2 months ago
Cobra Coffee, a proud Starbucks UK franchised partner, is seeking a skilled Shift Manager to join our team. As a Shift Manager, you will be responsible for leading our team of baristas to deliver exceptional customer service and create a positive work environment.
Key Responsibilities:
- Lead shifts and coach team members to achieve high-quality service and sales goals
- Collaborate with the Store Manager to drive store profitability and operational efficiency
- Identify and address customer complaints and concerns in a timely and professional manner
- Develop and implement strategies to improve customer satisfaction and loyalty
- Ensure all partners follow Starbucks operational policies and procedures
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Free drinks and discounted food when on shift
- Comprehensive training and support
- Collaborative and dynamic work environment
Requirements:
- Previous coaching or supervisory experience in a customer-facing role
- Excellent communication and leadership skills
- Ability to work flexible hours, including evenings and weekends
Our Process:
Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in-store experience > Offer and onboarding
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