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Site Services Officer
2 months ago
About Acis Group
We are a leading provider of affordable housing and student accommodation in the East Midlands, Yorkshire, and the Humber. Our mission is to provide high-quality living spaces that meet the needs of our customers.
About the Role
We are seeking a highly skilled and experienced Site Services Officer to join our team. As a Site Services Officer, you will be responsible for ensuring that our facilities are safe, well-maintained, and compliant with relevant regulations.
Key Responsibilities
- Maintain accurate records and logs of building compliance and maintenance activities.
- Analyze data to identify areas for improvement and make recommendations for future works.
- Liaise with contractors to coordinate maintenance and repair work, ensuring that all necessary paperwork is completed and snagging is done to a high standard.
- Use our finance system to ensure that orders are raised and paid in a timely manner, following the correct protocols.
- Conduct regular inspections and testing of buildings and grounds, site systems, and equipment, ensuring that any remedial work is recorded and completed within set timescales.
- Liaise with the site team to ensure that the whole site is well-maintained, tidy, secure, and welcoming at all times.
- Play a key role in ensuring effective communication with our customers and supporting the wider team to implement opportunities to hear and respond to their feedback.
- Review systems and processes and identify opportunities for improvement, implementing changes to ensure we work as efficiently and effectively as possible.
- Be the eyes and ears of the business on sites, noticing, responding, actioning, and/or reporting issues such as hazards, repairs, wellbeing, and safeguarding concerns.
- Support the Site Services Manager to coordinate and deliver our summer works program, ensuring that sites are ready and prepared for any turnarounds or move-in dates.
- Complete repair and maintenance works, including identifying the cause of issues, problem-solving, fixing issues, and replacing/upgrading parts.
- Work as part of the team to help promote and welcome our customers at Open Days and Move-in Weekends.
- On occasions, you may be asked to support at our other sites should there be a need.
Requirements
- Knowledge, understanding, and experience of having responsibilities within areas of health and safety, building safety, and safety rules identified in health and safety policy.
- Knowledge and experience of safe working systems of work.
- Good working knowledge of DIY with at least a basic knowledge of maintenance, plumbing, decorating, plastering, and joinery.
- A 'can-do' attitude to ensure we exceed our customers' expectations.
- Excellent customer service skills and focus at all times.
- Excellent administration skills, being detail-oriented, organized, and great at planning ahead.
- IT proficient, with the ability to accurately use IT platforms and systems to ensure all works are logged and information is correct.
- Ability to coordinate, monitor, and control contractors.
Desirable Qualifications and Experience
- As travel will be required, you will need to either hold a UK driving license or have the means to transport yourself from one site to another.
- Experience of working within the accommodation or housing sector would be a great asset.
- Qualification in joinery, plumbing, or construction would be a fabulous addition.
- Being IOSH or NEBOSH qualified would be great, if you don't hold either qualification, then you must have a willingness to complete them.
- A working knowledge and understanding of relevant building regulation and legislation regarding Purpose Built Student Accommodation would be a bonus, but if not, you must be prepared for the learning journey.
About Working with Acis Group
We are committed to equality and diversity and are a proud member of disability confident. We welcome applications from any applicant who feels they hold the essential skills to fulfill the role. We recognize that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.
