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Windows Desktop and Office 365 Engineer

2 months ago


London, Greater London, United Kingdom CDW UK Full time
Job Description

CDW UK requires a skilled Windows Desktop and Office 365 Engineer to join their team on a 6-month contract, working Monday to Friday in London.

Key Responsibilities:

  • Windows Desktop Engineering:
    • Design, build, and maintain standardized Windows desktop images using tools like Ivanti Endpoint Manager, Microsoft Deployment Toolkit (MDT), or Intune.
    • Implement and manage group policies (GPOs) to enforce security and configuration standards.
    • Automate repetitive tasks and processes using scripting languages such as PowerShell.
    • Troubleshoot and resolve complex issues related to Windows desktop performance, security, and functionality.
    • Work closely with the security team to ensure that desktops comply with corporate security policies and best practices.
    • Experience of capacity and performance analytics which can be drawn from when making customer recommendations in order to ensure solutions are efficient and optimally scaled.
  • Office 365 Engineering:
    • Design, deploy, and manage Office 365 applications (Word, Excel, Outlook, etc.) on Windows desktop environments.
    • Standardize the installation and configuration of Office 365 clients across the organization, ensuring consistency and compliance with corporate standards.
    • Implement security hardening measures for Office 365 clients, including configuring security settings, applying the latest updates, and ensuring adherence to best practices.
    • Optimize the performance and functionality of Office 365 applications on desktops by fine-tuning configurations, managing add-ins, and troubleshooting compatibility issues.
    • Automate the deployment and update process for Office 365 clients using tools like Ivanti Endpoint Manager, Microsoft Intune, or similar solutions.
    • Ensure compliance with data protection and security policies by configuring features such as data loss prevention (DLP), email encryption, and secure authentication methods.
    • Provide advanced support for Office 365 client-related issues, working closely with end users to resolve problems quickly and effectively.
    • Collaborate with other IT teams to integrate Office 365 clients seamlessly with other desktop applications and services.
    • Gathers performance statistics from the IT platforms to enable recommendations for optimisation / service improvements.
  • Support and Maintenance:
    • Provide 3rd-level support for escalated issues related to Windows desktop environments and Office 365.
    • Monitor system performance and availability, proactively identifying and addressing potential issues.
    • Responsible for building and maintaining strong relationships with internal customers and vendors and able to thrive in the ever-changing work environment.
    • Initiates action to maintain or improve services and standards within area of authority, recognising issues that need to be escalated.
  • Project Management:
    • Lead and participate in IT infrastructure projects, particularly those focused on end-user computing and Office 365.
    • Work with cross-functional teams to gather requirements, plan, and execute projects on time and within budget.
    • Stay up to date with the latest industry trends and technologies related to Windows desktops and Office 365, recommending and implementing improvements as appropriate.
    • Ensure project involvement is aligned to the Project Life Cycle Management, adhering to the four phases, conception, planning, execution and termination.

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Experience:
    • Minimum of 3-5 years of experience in Windows desktop engineering and support.
    • Minimum of 2-3 years of experience with Office 365 administration and deployment.
  • Technical Skills:
    • Proficient in Windows 10/11 operating systems and Office 365 services.
    • Experience with deployment and management tools like Ivanti Endpoint Manager, SCCM, MDT, Intune, or equivalent.
    • Knowledge of Active Directory, group policies, DNS, DHCP, and other related technologies.
    • Familiarity with Office 365 security features, compliance requirements, and best practices.
  • Certifications:
    • Relevant Microsoft certifications (e.g.,