Customer Service Consultant

4 weeks ago

Midlothian, United Kingdom Lookers Full time

Position Overview

Join Our Team at Lookers

Competitive Salary: £30,800 OTE (including £26,000 basic plus bonus)

Company Vehicle Provided

Lookers is seeking a skilled and passionate Customer Service Consultant to enhance our Aftersales Team. This team comprises Service Consultants, Vehicle Technicians, Apprentices, and our dedicated Service Manager.

As a Customer Service Consultant, you will have access to ongoing training through our internal brand development programs, as well as mentorship from the Service Manager and Head of Business. This role offers exciting potential for career advancement within Lookers.

Key Responsibilities

  • Scheduling MOTs, services, and other repair tasks for our clientele.
  • Providing customers with information on warranty coverage and promoting additional parts and accessories that enhance their experience.
  • Collaborating with the entire Aftersales department to coordinate and manage appointments based on workload and call volumes.
  • Handling a high volume of customer interactions daily, including phone calls and online booking inquiries.
  • Keeping customers informed about service turnaround times and ensuring effective communication while their vehicle is in the workshop.
  • Maintaining precise customer records and updating systems with any new bookings.

Required Qualifications

To thrive as a Customer Service Consultant in our bustling dealership, you should possess a vibrant personality, a strong passion for delivering exceptional customer service, and the ability to communicate effectively. You will need to build rapport easily and convey technical information in a clear and concise manner. Familiarity with Kerridge / ADP systems is advantageous, along with knowledge of other essential dealership software.
You should be a collaborative team player while also being capable of working independently and taking initiative. We welcome applications from individuals with experience in similar roles within the automotive sector who share our enthusiasm for customer service and vehicles.
About Lookers

Lookers is proud to be among the leading motor vehicle retailers in the UK, representing a diverse range of vehicle manufacturers and providing sales and service across numerous franchised dealerships throughout the UK and Ireland. We value the dedication, flexibility, and commitment of our employees, offering a comprehensive benefits package that includes competitive salaries and additional perks such as:

  • Enhanced holiday allowances that increase with tenure.
  • Eligibility for our car schemes.
  • Critical illness coverage after two years and life assurance.
  • Smart Health - free access to support services 24/7.
  • Mental health support available around the clock.
  • Enhanced paid maternity, paternity, and adoption leave.
  • Company vehicles for certain roles and additional earning potential through commission or bonuses.

We are committed to nurturing our employees through specific manufacturer brand and management training, fostering career development opportunities. Our team is vibrant, and we celebrate success at all levels through initiatives like the Lookers Excellence Awards.
Lookers is an equal opportunity employer, dedicated to creating a workplace free from discrimination, promoting inclusivity, and empowering our employees to reach their full potential.

If your skills and experience align with our needs, we look forward to hearing from you.

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