Technical Support Specialist
3 days ago
Palladium is a global company working to make a positive impact on people's lives and livelihoods. We operate in over 90 countries with a diverse staff of 4,000 talented professionals from various backgrounds.
This role involves providing technical support to end-users and ensuring timely delivery of ICT services according to established service level agreements (SLAs). You will be responsible for performing day-to-day operational activities, supporting technological infrastructure and networks, and participating in ICT projects and initiatives as required.
Key responsibilities include:
- Providing levels 1 & 2 ICT support, including computers, printers, scanners, conferencing equipment, and core systems
- Participating in the effective use and promotion of the ICT ticketing system
- Adhering to and promoting ICT-related policies, processes, and guidelines
Requirements include:
- Bachelor's degree in Computer Science or IT
- Relevant technical experience, including Microsoft Windows Desktop Operating Systems, Microsoft Office, and Microsoft Active Directory
- Excellent customer service and stakeholder management skills
The estimated salary for this role is £35,000 - £45,000 per annum, depending on location and experience.
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