Front of House Team Lead
4 weeks ago
Lounges are unique establishments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will play a vital role in supporting the management team to maintain the high standards that make our lounges special. Your key responsibility will be to lead a team of 14 staff members to ensure that every customer leaves satisfied. This is a challenging yet rewarding role that requires a natural talent for hospitality and the ability to work under pressure.
The Benefits
- Tips are shared equally among the team based on hours worked.
- Staff receive paid breaks.
- Food is provided on every shift, regardless of hours worked.
- Staff enjoy 50% discount on food in all three brands from day one.
- Staff receive 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives are available, including the opportunity to win an all-expenses-paid trip.
- Staff receive Christmas and Boxing Day off.
- The company hosts an annual staff party, Loungefest.
- Staff have access to emotional and practical support via the Licenced Trade Charity.
- Staff can use Wagestream to manage their pay.
- The company offers a company pension scheme.
- Long service awards are available.
- Staff have opportunities for personal development and career progression in a fast-growing business.
What We're Looking For
- You are likely an existing Supervisor, Team Leader, or an exceptional front of house team member looking to take on a management role with a background in restaurants, bars, cafés, or coffee shops.
- You will have experience working in a bar environment, serving freshly made food and drinks, and preparing drinks.
- A natural talent and passion for hospitality are essential.
- You will be extremely driven and able to overcome challenges or obstacles.
- Good literacy skills and attention to detail are required to support reporting on KPIs.
- Good communication skills and the ability to build rapport and trust are necessary.
- You will be a self-motivator, working at pace with limited supervision, while adhering to pressure and timescales.
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS is required.
If you want to learn more about us, follow us on LinkedIn or @life.at.lounge on TikTok.
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