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Pensions Team Lead

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time
Job Title: Pensions Team Manager

About the Role:

We are seeking an experienced and motivated Pensions Team Manager to join our team at the NHS Business Services Authority. As a Pensions Team Manager, you will be responsible for leading a team of professionals in delivering exceptional customer service to our customers.

Key Responsibilities:

  • Lead a team of professionals in delivering exceptional customer service to our customers.
  • Develop and implement strategies to improve team performance and customer satisfaction.
  • Collaborate with other teams to ensure seamless service delivery and continuous improvement.
  • Manage and develop the skills and knowledge of team members to ensure they have the necessary skills to deliver high-quality service.
  • Identify and implement process improvements to enhance customer experience and reduce costs.
  • Develop and maintain effective relationships with internal and external stakeholders.
  • Ensure compliance with regulatory requirements and organizational policies.

Requirements:

  • Proven experience in a leadership or management role, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices, with a focus on delivering exceptional customer experiences.
  • Ability to work collaboratively as part of a team, with a focus on achieving shared goals and objectives.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A collaborative and inclusive team culture.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].