Customer Service Representative

4 weeks ago


Sunderland, Sunderland, United Kingdom Ocado Retail Ltd Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Hub team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service to our customers across various channels, including telephone, email, and web chat.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues.
  • Treat all customers with empathy and take responsibility for finding a resolution to their issues.
  • Ensure a thorough understanding of customer queries and find the most appropriate course of action.
  • Build rapport with customers and manage expectations in line with company procedures and protocols.
  • Proactively communicate with customers to resolve issues related to customer deliveries.
  • Liaise with other company departments to resolve customer issues that are outside the scope of the Customer Hub.
  • Achieve individual and contribute to Customer Hub KPIs.
  • Stay up-to-date with Customer Hub processes and procedures.
Requirements
  • Excellent telephone manner.
  • Great organisational skills.
  • Willingness to go the extra mile to help customers and colleagues.
  • Ability to work well under pressure and tight deadlines.
  • Using your initiative.
  • Ability to prioritise workload.
  • Desire to learn new skills.
  • Strong team player.
What We Offer

By joining Ocado Retail, you'll have the opportunity to work with an amazing team, grow your skills and career in online retail, and enjoy a range of benefits, including private medical insurance, digital GP appointments, and a recognition reward platform.



  • Sunderland, Sunderland, United Kingdom Newcastle Commercial (067) Full time

    Customer Service RepresentativeAt Newcastle Commercial, we are seeking a skilled Customer Service Representative to join our team. As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences through a variety of channels, including telephone, email, and social media.Key Responsibilities:Provide advice and...


  • Sunderland, Sunderland, United Kingdom Newcastle Commercial (067) Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Newcastle Commercial (067). As a key member of our contact centre, you will be responsible for delivering exceptional customer experiences through a variety of channels, including telephone, email, and social media.Key Responsibilities:Provide...


  • Sunderland, Sunderland, United Kingdom Manpower UK Full time

    Customer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Manpower UK. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and efficient manner.Key Responsibilities:Provide excellent customer service to...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Sunderland is seeking a Customer Service Representative to deliver exceptional service and support to customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet goals.Requirements:High school diploma or equivalent.Experience in customer service or...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the operational...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Sunderland, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Key Responsibilities:Handle customer...


  • Sunderland, Sunderland, United Kingdom Euro London Appointments Full time

    Customer Service RepresentativeAre you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our client's growing team on a 12-month fixed-term contract, with the strong likeliness to become permanent. Key Responsibilities: Managing and processing customer...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Sunderland, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Sunderland, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Sunderland, Sunderland, United Kingdom ATG Entertainment Full time

    Customer Service Advisor (Part Time) - SunderlandCustomer Service Advisor (Part Time)A 3-month temporary contract awaits you in our office-based Contact Centre in Sunderland.As a key member of our Contact Centre Team, you will be working closely with our Customer Service Team Leader to deliver exceptional customer experiences.We are passionate about bringing...


  • Sunderland, Sunderland, United Kingdom Sainsbury's Full time

    About the Role:We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As an Online Assistant, you will play a vital role in ensuring our customers receive excellent service and their orders are fulfilled efficiently.Key Responsibilities:Picking and delivering online customer orders to their doorstepsProviding exceptional...


  • Sunderland, Sunderland, United Kingdom Betr Outsourcing Full time

    Job OverviewWe are seeking a talented Customer Service Representative to join our team at Betr Outsourcing.This role involves communicating with customers to understand their needs and preferences, and providing solutions that meet their expectations.Main Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide product...


  • Sunderland, Sunderland, United Kingdom Activate Group Limited Full time

    Job Title: Customer Service RepresentativeDepartment: AAR OperationsLocation: AAR SunderlandHours: 40 hours a weekRole Overview:As a Customer Service Representative, you will be the first point of contact for customers and colleagues visiting the Bodyshop. Your responsibilities will include greeting customers, issuing courtesy cars, and liaising with the...


  • Sunderland, Sunderland, United Kingdom Euro London Appointments Full time

    Job Title: German Speaking Customer Service RepresentativeContract: 12-Month Fixed Term Contract (Likely to Become Permanent)Location: Commutable Distance RequiredSalary: £27,500 - £30,000 + 7.5% Annual BonusWe're seeking a German Speaking Customer Service Representative to join our client's growing team on a 12-month fixed-term contract, with a strong...


  • Sunderland, Sunderland, United Kingdom Euro London Appointments Full time

    Job Title: German Speaking Customer Service RepresentativeContract: 12-Month Fixed Term Contract (Likely to Become Permanent)Location: Commutable Distance RequiredSalary: £27,500 - £30,000 + 7.5% Annual BonusWe're seeking a German Speaking Customer Service Representative to join our client's growing team on a 12-month fixed-term contract, with a strong...


  • Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time

    Job Title: Customer Service AdvisorAt Barclays Bank PLC, we are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.Key Responsibilities:Provide customer service through various...


  • Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time

    Job Title: Customer Service AdvisorAt Barclays Bank PLC, we are seeking a highly skilled Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service while resolving complex customer needs and requests.Key Responsibilities:Provide customer service through various...


  • Sunderland, Sunderland, United Kingdom Back 2 Work Full time

    Customer Service Advisor Role At Back 2 Work, we're seeking a Customer Service Advisor to provide exceptional service to our customers. As a key member of our team, you'll be responsible for handling customer interactions with a tailored, friendly, and professional approach. Key Responsibilities: * Provide prompt and effective solutions to customer...


  • Sunderland, Sunderland, United Kingdom Back 2 Work Full time

    Customer Service Advisor Role At Back 2 Work, we're seeking a Customer Service Advisor to provide exceptional service to our customers. As a key member of our team, you'll be responsible for handling customer interactions with a tailored, friendly, and professional approach. Key Responsibilities: * Provide prompt and effective solutions to customer...


  • Sunderland, Sunderland, United Kingdom TSB Bank plc Full time

    Job Title: Customer Service ConsultantWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our branch banking team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide personalized...