Retail Team Leader

2 days ago


London, Greater London, United Kingdom Intertek Full time

About the Role

We are seeking a highly skilled Retail Team Leader to join our team at Intertek.

The successful candidate will have experience in leading and managing teams, with a strong background in retail or quick service restaurant management. You will be responsible for driving business growth, improving customer satisfaction, and ensuring high-quality audit services are delivered to clients.

Main Responsibilities:

  • To lead and manage the Quick Service Restaurant and Retail auditing team, ensuring excellent performance and client satisfaction.
  • To develop and implement effective strategies to drive business growth, improve customer satisfaction, and increase revenue.
  • To maintain open communication with client-facing teams, stakeholders, and internal departments to ensure seamless collaboration and cooperation.
  • To analyze individual auditor performance and identify areas for improvement to meet client Key Performance Indicators (KPIs).
  • To investigate and document complaints related to QSR/Retail auditors, ensuring prompt resolution and maintaining high-quality audit services.

Requirements:

  • A minimum of [€55,000 - €65,000] per annum salary, depending on experience.
  • Bachelor's degree in Business Administration, Management, or related field.
  • Minimum 3 years of experience in retail or quick service restaurant management, preferably in a leadership role.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to inspire and motivate teams to achieve exceptional results.

About Us:

Intertek is a global company that provides quality assurance and testing services to various industries. We value diversity and strive to create an inclusive work environment where our employees can grow and thrive.



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