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Customer Service Representative

2 months ago


Rochford, United Kingdom Reed Full time
{"title": "Client Services Executive", "description": "Job Summary

We are seeking a highly skilled Client Services Executive to join our team at Reed. As a key member of our client services team, you will be responsible for delivering exceptional customer service and support to our clients, promoting our HR services and products, and developing client relationships to explore additional products or services where appropriate.

Key Responsibilities
  • Provide exceptional customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Develop and execute promotional activities to secure new business and develop existing clients, utilizing databases, LinkedIn, social media, and other resources.
  • Conduct demonstrations of HR software products, discussing features, benefits, and recommending solutions.
  • Handle administration from proposal to sales order and in-house documentation for new clients.
  • Follow up on development opportunities with existing clients and capture new opportunities in collaboration with colleagues.
  • Attend local networking events and exhibitions to promote services and build contacts.
  • Organise events such as online webinars and local exhibitions, and promote attendance.
  • Conduct courtesy calls to clients, develop a courtesy call programme, and ask for referrals.
Requirements
  • Client-focused with experience in client services or customer services.
  • Excellent telephone manner with the ability to build relationships quickly via phone, video conference, and face-to-face.
  • Proactive and uses initiative in the job role.
  • Self-motivated with a desire to learn and succeed.
  • Computer literate with the ability to learn new systems.
  • Organised with good administration skills.
  • Personable and professional demeanour.
What We Offer
  • Competitive salary.
  • Opportunities for personal development and training.
  • Dynamic and supportive work environment.
  • Working in brand new offices.
  • Free parking.
  • Access to the latest tools and technology.

To apply for this exciting opportunity, please submit your CV and a cover letter outlining your experience and qualifications for the role.", "lang_code": "en-US"}