Client Success Coordinator
3 days ago
As a Client Success Coordinator, you will play a critical role in ensuring the success of our clients by providing exceptional service and support.
You will be responsible for managing a portfolio of client accounts, identifying opportunities for growth and development, and developing strategies to drive business growth and improve client satisfaction.
About the Role- Provide exceptional service and support to clients, ensuring their needs are met with prompt and efficient responses.
- Develop and execute strategies to drive business growth and improve client satisfaction, leveraging strong communication and interpersonal skills.
- Collaborate with internal teams to ensure seamless service delivery and meet client expectations, utilizing CRM software and Microsoft Office Suite.
- Manage client relationships, ensuring timely and effective communication and issue resolution.
- Develop and execute plans to address areas of concern and drive business growth.
- Monitor and report on key performance indicators, ensuring timely intervention and corrective action.
- Proven experience in account management or a similar customer-facing role, with a strong track record of driving business growth and improving client satisfaction.
- Excellent communication and interpersonal skills, with strong problem-solving abilities and attention to detail.
- A proactive and results-driven approach, with the ability to work independently and as part of a team.
Estimated Salary: Up to £35,000 per annum
Location: Dudley
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