Patient Services Coordinator

2 weeks ago

Manchester, United Kingdom Adecco UK Limited Full time
Job Title: Patient Administrator

Adecco UK Limited is seeking a dedicated and efficient Patient Administrator to join their team in Trafford. As a key member of the clinical team, you will provide administrative support to ensure the smooth operation of the organisation.

Key Responsibilities:
  • Provide comprehensive administrative services to the clinical teams, including dictation, producing documentation, and maintaining high standards of documentation.
  • Safeguard the security and confidentiality of all information at all times.
  • Deliver outstanding customer care, demonstrating empathy and tact when dealing with distressed or anxious patients and their families.
  • Maintain a professional image of the organisation in all interactions.
Administrative Functions:
  • Monitor outpatient, in-patient, and day case waiting lists to ensure compliance.
  • Use various computer systems to maintain accurate and up-to-date patient details and records.
  • Handle complaints and escalate them to the line manager if necessary.
Service Delivery and Improvement:
  • Coordinate and organise patient appointments, working closely with the clinical team to ensure adequate cover during periods of absence.
  • Collaborate with other administrative team members to deliver a high-quality service.
Communication and Governance:
  • Handle departmental correspondence and liaise with the multidisciplinary team to ensure essential patient information is available.
  • Manage telephone calls and messages efficiently.
  • Communicate effectively, both verbally and in writing, and provide excellent customer care in challenging situations.
  • Undergo training as required to maintain competency and comply with trust policies.

This is an excellent opportunity to join a dynamic healthcare organisation and contribute to their service improvement agenda. If you have strong administrative skills, excellent communication abilities, and a flexible approach to work, we encourage you to apply for the position of Patient Administrator with Adecco UK Limited.

Adecco is a disability-confident employer and is committed to building a supportive environment for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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