Retail Store Manager

12 hours ago


Cheltenham, Gloucestershire, United Kingdom Sue Ryder Full time
About the Role

We are seeking an experienced and proactive Shop Manager to lead our charity store at Clarence Parade. As a key member of our retail team, you will be responsible for driving business growth, delivering sales targets, and providing exceptional customer service to our donors and customers.

Key Responsibilities
  • Lead a team of volunteers to deliver great customer service and achieve sales targets
  • Work with the local community to generate donated stock and drive sales
  • Recruit, train, and retain a volunteer team, providing leadership and guidance
  • Set high standards of merchandising and housekeeping, ensuring the health and safety of staff and customers
  • Manage effective stock processes through the Epos operation
About Us

Sue Ryder is a leading charity retailer with over 400 shops across the UK. We are committed to providing expert medical, practical, bereavement, and emotional support to those in need. Our shops offer a wide range of donated items, including designer clothing, accessories, and homeware, at competitive prices.

What We Offer
  • Competitive salary and benefits package
  • 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
  • Company pension scheme
  • Staff discount with thousands of retailers
  • Refer a Friend scheme - £250 payment
  • Enhanced maternity, paternity, and adoption pay
  • Access to Employee support programme
  • Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
How to Apply

If you are a motivated and experienced retail professional looking for a new challenge, please submit your application by 31st July. We look forward to hearing from you.



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