Customer Service Representative

4 weeks ago


Bristol, Bristol, United Kingdom SUEZ Full time

At SUEZ, we're looking for a Customer Support Officer to join our team. As a key member of our customer-facing team, you'll be the first point of contact for clients in your region, handling requests, queries, and tasks of all sizes.

What are the key responsibilities?

  • You'll proactively manage the 'customer at risk' process, ensuring timely resolutions and retention through service amendments, re-negotiations with clients and internal stakeholders.
  • You'll need to ensure profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
  • You'll record and maintain all potential customer at risk branch churn, identifying and reporting any trends that may be developing.
  • You'll promote our services and support the retentions team during upselling campaigns.
  • You'll manage the region's age debt, on stop list, and liaise with affected customers.
  • You'll liaise with functional departments that may impact customer relations/retention.
  • You'll recognise where customers may be at risk and upselling opportunities within the regional portfolio.

What are the requirements?

  • You'll need to be approachable, helpful, and excellent at resolving queries and problems.
  • You'll be professional and efficient, ready to deal with tasks swiftly and accurately.
  • Previous admin experience is ideal, but not essential. What's more important is the ability to build strong customer relationships.
  • GCSE Maths and English (or equivalent) are required.
  • Knowledge of the waste management industry is a plus, but not necessary.
  • You'll need a keen eye for detail.

About SUEZ

We're a company that values our people, offering development opportunities, wide-ranging benefits, and rewards that reflect their hard work. In a friendly, supportive environment, you'll be inspired to grow and play your part in creating a better future for all.



  • Bristol, Bristol, United Kingdom Hilton Hotels Full time

    Customer Service RepresentativeDeliver Exceptional Guest ExperiencesThe Customer Service Representative will serve as the first point of contact for guests, providing a warm and welcoming experience from check-in through check-out. This role is responsible for ensuring that guests receive the highest level of service, addressing any concerns or issues...


  • Bristol, Bristol, United Kingdom Lidl in Deutschland Full time

    About the RoleLidl is seeking a Customer Service Representative to join our team in Deutschland. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, ensuring that they have a positive shopping experience in our stores.ResponsibilitiesProvide customer service to customers in a friendly and...


  • Bristol, Bristol, United Kingdom Asda Stores Ltd Full time

    About the RoleAs a Customer Service Representative, you will be the face of our company, interacting with customers, answering queries, and resolving issues in a professional and courteous manner.


  • Bristol, Bristol, United Kingdom BT Group Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team in Stoke-on-Trent. As a key member of our Home Connections Team, you will be responsible for guiding customers through the process of getting their products and services connected.


  • Bristol, Bristol, United Kingdom Diligenta Full time £23,400

    We are seeking a skilled Customer Service Representative to join our team at Diligenta. Our company is a leading provider of outsourced TPA services to the UK Life & Pensions market. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring business administrative duties are compliant....


  • Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Lloyds Banking Group. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional mannerProvide product and service...


  • Bristol, Bristol, United Kingdom Nuffield Health Full time

    Customer Service Representative Role OverviewNuffield Health Bristol Hospital has an exciting opportunity for a full-time Customer Service Representative to join their team.Key Responsibilities:Handle customer inquiries, providing information about services offered at the hospital.Supply customers with timely and appropriate advice regarding consultants,...


  • Bristol, Bristol, United Kingdom William Hill PLC Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for welcoming customers, processing bets, and providing excellent customer service.Key ResponsibilitiesWelcome customers with a friendly faceProcess bets and assist with customer...


  • Bristol, Bristol, United Kingdom Unite Students Full time

    We are seeking a talented Customer Service Representative to join our team at Unite Students.This role is based in our Contact Centre at South Quay House, where you will work closely with the Advisor and Leadership team across various channels and tasks. As a Customer Service Representative, you will be responsible for delivering exceptional customer service...


  • Bristol, Bristol, United Kingdom ENGINEERINGUK Full time

    About Our TeamAt ENGINEERINGUK, we pride ourselves on being a great place to work. We're committed to supporting our employees in their careers and providing them with opportunities for growth and development.We're seeking a highly motivated Customer Service Representative to join our team as a Claims Handler. You'll be responsible for investigating and...


  • Bristol, Bristol, United Kingdom Nuffield Health Full time

    Nuffield Health is seeking a skilled Customer Service Representative to join our team at Bristol Hospital. In this role, you will be responsible for handling enquiries and general queries, as well as assisting in financial administration.The ideal candidate will have experience of working in a busy customer-facing business support function and be a confident...


  • Bristol, Bristol, United Kingdom ELEMIS Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at ELEMIS. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients through various communication channels.Job Description:Provide outstanding customer service via...


  • Bristol, Bristol, United Kingdom Tesco Full time

    About the RoleAs a Customer Delivery Driver at Tesco, you will be responsible for delivering exceptional customer service to our customers in their homes. This role requires a high level of customer focus, with a passion for helping others and providing a great service with a smile.You will be working as an ambassador for Tesco, representing our brand and...


  • Bristol, Bristol, United Kingdom Lloyds Banking Group Full time

    Role Overview:This is a fantastic opportunity to work in a fast-paced banking environment, where you will have the chance to develop your skills and knowledge in customer service, relationship-building, and teamwork. As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving queries, and ensuring that...


  • Bristol, Bristol, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Asda Stores Ltd. As a Service Colleague, you will work across various departments to ensure the efficient running of our stores.Your Key ResponsibilitiesProvide excellent customer service, welcoming and assisting customers in our stores.Work across multiple departments,...


  • Bristol, Bristol, United Kingdom Tesco Full time

    About the RoleWe are looking for a skilled Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience for our customers. Your role will involve working across the store, including service, picking and replenishment...


  • Bristol, Bristol, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, responding to customer queries and resolving issues...


  • Bristol, Bristol, United Kingdom Asda Stores Ltd Full time

    Job TitleCustomer Delivery DriverJob SummaryWe are looking for a reliable and customer-focused individual to join our delivery team as a Customer Delivery Driver.About the RoleOur operation runs 24 hours a day, 7 days a week, offering flexible working patterns to suit your lifestyle. As a Customer Delivery Driver, you will be responsible for delivering our...


  • Bristol, Bristol, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Bristol, UK.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...


  • Bristol, Bristol, United Kingdom Tesco Full time

    About the RoleAs a Customer Service Representative at Tesco's One Stop, you will be the face of our store, providing excellent customer service and ensuring a welcoming experience for our shoppers.Your ResponsibilitiesEngage with customers to understand their needs and provide tailored solutionsWork collaboratively with the team to maintain a clean and...