Customer Service Representative

3 weeks ago

Oldham, Oldham, United Kingdom Tesco Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Tesco in Oldham Ashton Express. As a Customer Service Representative, you will be responsible for serving our customers with passion and pride, providing them with a great shopping experience.

Key Responsibilities:

  • Know your customers and serve them with enthusiasm and dedication.
  • Passionate and knowledgeable about the products and services within the store.
  • Work across the store in our service, picking and replenishment areas where required.
  • Implement the training you have received, ensuring that we all work safely, effectively, and serve our customers exceptionally.
  • Make decisions that are right for our customers, delivering routines in store that meet their needs at the right time.
  • Participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
  • Handle products with care to maintain quality and ensure they reach customers in the best condition.
  • Be yourself, live our values, make everyone feel welcome, and always follow our policies.
  • At times, you may be required to accept deliveries into the store.

Requirements:

  • A passion for delivering great service, greeting customers with a smile, and serving them with pride.
  • The ability to build rapport with customers, ensuring they leave the store having experienced a great shopping trip.
  • To take the initiative and make decisions that are right for our customers.
  • Work well within a team and communicate openly with others.
  • Build relationships with colleagues to create a team spirit, having fun, and celebrating success.
  • Be at work on time, well presented, and ready to be a brand ambassador.

What's in it for you:

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
  • Request flexible working from day one.
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
  • Access to free wellbeing services with a range of resources to support your mind, body, and life.
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities, and planet a little better every day.' Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .

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