Senior Customer Service and Sales Representative

1 week ago


Oldham, Oldham, United Kingdom Amplifon Full time

Amplifon is a leading global player in the hearing industry, committed to delivering exceptional standards of care and communication.

We are seeking a highly motivated Senior Customer Service and Sales Representative to join our high street branch in Oldham.

The successful applicant will have excellent customer service skills, with a strong ability to work with minimal supervision and take ownership to solve problems.

A salary of £30,000 + Variable commission scheme awaits the right candidate, who will be rewarded for their efforts to achieve sales targets and exceed customer expectations.

Job Description:

  • Main Responsibilities: Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers. Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
  • Key Performance Indicators (KPIs): Personalise welcome calls equally well for new & existing customers to maximise attendance, show an appreciation of the benefit of this towards driving revenue, play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible.

Required Skills and Qualifications:

  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • Computer literate, including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
  • A proactive mindset, with a willingness to be flexible, agile & react positively to change.
  • Self-motivated, with the ability to work with minimal supervision and take ownership to solve problems.

Benefits:

  • Competitive Salary: £30,000 + Variable commission scheme.
  • Opportunities for growth and development within the company.
  • World-class training and international opportunities.


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