Dispute Resolution Officer

4 days ago


Wembley, United Kingdom Triumph Consultants Ltd Full time
About the Position:
We are seeking a highly skilled Dispute Resolution Officer to join our team in Wembley, London. This 12-month contract offers an attractive hourly rate of £18.66 and the opportunity to develop your skills in parking notice processing and dispute resolution. As a key member of our team, you will be responsible for reviewing charge certificates, responding to emails, and taking phone calls.

Key Responsibilities:
- Review charge certificates and determine the validity of appeals
- Respond to emails and phone calls from various sources in a timely and professional manner
- Assess formal parking or moving traffic representations and make case decisions based on legislation and evidence
- Prepare appeal papers for submission to the Environment and Traffic Appeals service and represent the Council at Appeal Court Hearings when necessary
- Administer the Debt Recovery process, including witness statements, bailiffs, and County Court hearings

Requirements:
- Relevant qualification in parking notice processing (WAMITAB Level 3 or City & Guilds Level 3)
- Significant experience in notice processing and high-volume correspondence management
- In-depth knowledge of decriminalised parking and moving traffic legislative controls
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills

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