Customer Service Technical Advisor

2 weeks ago


Manchester, United Kingdom CV Library Full time
Customer Service Technical Advisor

We are seeking a Customer Service Technical Advisor to join our client's team in Manchester City Centre.

Estimated Daily Rate: £240 - £290 (inside IR35 via umbrella)

The successful candidate will work on a 2-day onsite presence and provide technical support to the squad, supporting the Squad Lead & Lead Analysts and driving quality and maintaining professional communications.

Your Key Responsibilities:
  • Contribute to the success of our client's squad by maintaining the Knowledge Base articles and providing technical support.
  • Supporting the Squad Lead & Lead Analysts, your role is essential in driving quality and maintaining professional communications.
Requirements:
  1. Telcommunications industry background with experience in incident and problem management, change management, and release & deployment management.
  2. Desire to continuously develop and master ITIL fundamentals and Agile methodologies.
What We Offer:
  • Hybrid working model allowing you to work remotely and in our client's City Centre office.
  • Convenient location near public transportation.


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