Highly Experienced Night Duty Manager Wanted
3 weeks ago
The Copthorne Hotel Aberdeen is a renowned hotel situated in the heart of Aberdeen's West End, offering 87 beautifully appointed bedrooms and excellent amenities. We are currently seeking an experienced Night Duty Manager to join our team.
Job DescriptionWe are looking for an individual who can ensure the smooth operation of the hotel during night hours, providing exceptional customer service and maintaining high standards of guest satisfaction. As a Night Duty Manager, your responsibilities will include:
- Receiving a hand-over from the Duty Manager and overseeing all aspects of night service under your supervision.
- Providing a warm welcome to guests on arrival, dealing with their enquiries, and resolving any issues efficiently.
- Ensuring accurate guest billing and payment processing at check-out, adhering to hotel procedures.
- Completing the night audit function accurately and on time.
- Maintaining security measures, including locking entrances and ensuring compliance with Health & Safety requirements.
We are keen to hear from applicants with the following qualifications and skills:
- Hotel experience, preferably in a Night Duty Manager role.
- Night audit experience and knowledge of Front Office Management systems (e.g., Opera).
- Management/supervisory experience and excellent customer service skills.
- Ability to work 5 night shifts out of 7 on a rota basis, including weekend work.
This is an exciting opportunity to join a well-established hotel group, Millennium Hotels and Resorts, which owns and operates over 120 hotels worldwide. Our company values diversity and offers a range of benefits to support the growth and development of our employees.
Benefits PackageWe offer a comprehensive benefits package, including:
- Cash Health Plan cover option.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide.
- Life Assurance, where applicable.
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Social Events, Wellbeing and Team Activities.
- Uniform.
- Length of Service related holiday scheme.
Estimated annual salary: £30,000 - £40,000 depending on experience.
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