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Colchester Night Services Supervisor

1 month ago

Horley, Surrey, United Kingdom Courtyard by Marriott London Gatwick Full time

As a Colchester Night Services Supervisor at Holiday Inn Colchester, you will play a key role in ensuring that all guests receive an outstanding level of service during the night.

You will be responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants. Through hands-on leadership, you will ensure your team delivers an exceptional guest experience, one that consistently achieves all brand and company metrics and objectives.

Key Responsibilities

  • To lead the Guest Experience function at the hotel, ensuring all guests receive an outstanding level of service through the night.
  • Offering full services, wherever practical, to all residents; including bar service, 24-hour room service and guest information.
  • Carrying out all Night Audit procedures.
  • Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds.
  • Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately.
  • Demonstrate and lead by example in the execution of our company values and culture.

About You

  • You'll need to be a night owl given the hours you'll be working.
  • A proven leader with excellent customer service abilities and experience in a supervisory role.
  • You'll enjoy using technology – we have lots of it to make your life easier and our guests' experience more seamless.
  • Forward-thinking and innovative with great interpersonal and communication skills.
  • Flexible and able to remain focused on results under pressure and to challenging deadlines.

Salary and Benefits

  • Competitive salary of £35,000 - £45,000 per annum.
  • PREFERENTIAL RATES on weekend breaks and international travel.
  • DISCOUNTS on shopping, restaurants, and events.
  • FREE membership to the Leisure Club.
  • Progression and room for growth, with opportunities in the UK and abroad.
  • Mental Health Support with our 24/7 Employee Assistance Line.