Community Outreach Officer

5 days ago


Kidderminster, Worcestershire, United Kingdom Community Housing Full time

Client Relations Specialist

We are looking for an experienced Client Relations Specialist to join our team at Community Housing. As a Client Relations Specialist, you will play a key role in building and maintaining strong relationships with our customers.

About the Job:

  • Build and maintain positive relationships with customers through regular communication.
  • Act as a point of contact for customers, responding to their queries and resolving any issues that may arise.
  • Work closely with other teams to ensure seamless delivery of services to customers.

Responsibilities:

  • Deliver excellent customer service and support.
  • Maintain accurate records of customer interactions.
  • Contribute to continuous improvement initiatives to enhance customer experience.

Requirements:

  • Exceptional communication and interpersonal skills.
  • Ability to build rapport with customers and colleagues alike.
  • Strong organizational and time management skills.

What We Offer:

  • A competitive salary of £31,181 per annum.
  • The chance to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities.

Working Arrangements: This role is based in Kidderminster, Worcestershire, and requires occasional travel to other locations. You will be required to work from home on certain days, using our video conferencing tools to stay connected with the team.



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