Training and Knowledge Administrator

1 week ago


Manchester, United Kingdom Smart DCC Full time
Job Title

Operations and Training Administrator

Company Overview

Smart DCC is a leading provider of training and knowledge management solutions.

Salary and Benefits

The salary for this role is £40,000 - £50,000 per annum, depending on experience. We also offer a comprehensive benefits package, including pension scheme, health insurance, and annual leave.

Job Description

This role sits within the New Services function, supporting the training and knowledge functions with administration to ensure timely creation, update, and governance of operational training and knowledge within Smart DCC.

Main Responsibilities:
  • Work with extended team and key stakeholders to obtain in-depth understanding of Smart Metering to effectively support Knowledge and Training function.
  • Act as gatekeeper for Training and Knowledge front door processes, in consultation with team develop and maintain process to assign and schedule requests within relevant workstack.
  • Support team with general training and Knowledge administration tasks including scheduling meetings, note taking, collating feedback, scheduling training events, booking venues, managing training records, collating, and publishing reports.
Key Stakeholders

This role will require close collaboration with various teams, including DCC Training and Knowledge, DCC Operations (Functional SME's), DCC Service Delivery (Programme team delivering new services into the smart metering ecosystem), Service Centre (Smart metering & Switching service management), Service Providers (Managed by DCC), and Service users (Energy providers, Distribution Network Operators and Other users).

Required Skills and Qualifications

We are seeking a candidate with strong organisational skills, attention to detail, and excellent communication and interpersonal skills. The ideal candidate will have experience working in a similar role and possess a good understanding of the energy industry.



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