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Head of IT Shared Services

2 months ago

StratforduponAvon, Warwickshire, United Kingdom NFU Mutual Full time
About the Role

We are seeking a highly experienced and skilled IT professional to lead our IT Shared Services team. As Head of IT Shared Services, you will be responsible for delivering high-quality IT services to our UK-wide colleagues, driving internal and third-party teams to identify problems and provide tailored solutions, and promoting a culture of great customer service.

About the Team

Our IT Division is a key part of our business operations, and we are committed to delivering an efficient and effective service to our customers. As Head of IT Shared Services, you will be the strategic partner between our IT Division, external suppliers, and senior stakeholders across the organisation.

Key Responsibilities
  • Lead the delivery of our IT shared services strategy and roadmap across all NFU Mutual Divisions and the NFU Mutual Agency Network
  • Monitor daily IT issues and performance, and drive excellent service provision from third-party suppliers
  • Make improvements based on customer feedback to meet the needs of the business
  • Build and maintain effective relationships with programme and project boards, NFU Mutual functions, and strategic partners across the business
  • Provide expert advice, insights, and leadership to the Board and Executive Committee on IT Service Management trends, best practices, and opportunities for continuous improvement and innovation
Requirements
  • Exceptional leadership and coaching abilities, with a track record of developing high-performing IT teams
  • Significant prior experience in a highly visible, customer-focused, strategic partnering role, delivering results at pace
  • Strong communication and interpersonal skills, with experience of engaging senior management and stakeholders
  • Analytical and problem-solving expertise, with a proactive approach to identifying and resolving service delivery issues efficiently and against service level agreements
  • Experience of utilising ongoing customer feedback to continually improve service delivery
  • Experience of driving change and influencing direction within a senior leadership role
  • Management of boards and committees at an executive level
  • Strategy development and implementation experience
  • Proven experience in leading service delivery across multiple business units and vendor management of third-party suppliers
  • In-depth understanding of Service Integration Management, Service Management, and Governance Frameworks
  • Strong knowledge of IT service portfolio management, including infrastructure, systems, applications, and security
  • Up-to-date knowledge of the latest IT service management trends and practices
  • Certification in IT service management (e.g., ITIL v3, COBIT, ISO/IEC)
About NFU Mutual

We are a leading general insurance and financial services company, committed to putting our customers at the heart of everything we do. We pride ourselves on being a great place to work, and we are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.