Technical Specialist

4 days ago

Yeovil, Somerset, United Kingdom Education Horizons Full time
About Education Horizons

We are a leading EdTech company, providing software for over 1,800 schools and 3 million users in more than 60 countries. Our global team is spread across Australia, UK, Europe, Asia, the Middle East, the Americas, Africa, and NZ.

Job Overview

We are seeking a Technical Specialist to join our Professional Services Technical team. This role will contribute to our expertise in enabling clients to seamlessly move to or between Education Horizons products and to make the most of their data through powerful insights and on-brand data-driven reports.

Key Responsibilities
  • Report Creation: Develop visually appealing and informative reports with clear charts, graphs, and tables using Stimulsoft, Crystal Reports, and/or Power BI.
  • Database Skills: Write complex queries, stored procedures, and triggers, and have a solid understanding of schema design and normalisation principles.
  • Troubleshooting: Use database profiling tools to troubleshoot complex performance issues, report issues, data inconsistencies, and identify other discrepancies.
  • Integrations: Experience with integrating APIs, web services, or other third-party applications with the database, and familiarity with relevant protocols and security considerations.
Requirements
  • A strong technical background with good working knowledge around Stimulsoft, Crystal Reports, Power BI, SSRS, XSLT, T-SQL, and Python Scripting.
  • A strong capacity to engage and collaborate with various groups, including colleagues, clients, and stakeholders, with demonstrated problem-solving ability.
  • An ability to manage multiple projects and tasks efficiently to meet established deadlines.
  • Effective client liaison skills, with ability to deal confidently with difficult situations and challenging clients.
Skills and Personal Attributes
  • Passionate about delivering exceptional customer service.
  • Highly driven, results-oriented, customer-focused, and professional.
  • Proactive and collaborative problem solver, with high-level attention to detail and accuracy.
  • Confident interpersonal and communication skills (verbal, written, and presentation).
  • Capacity to engage and collaborate with various groups, including colleagues, clients, and key stakeholders.

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